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The Why of Disney Customer Service

The Why of Disney Customer Service.

Why does Disney focus on delivering world-class customer service?

Here’s how easy the answer is; if you could only pick one of these two, which would you pick?

  1. A legendary customer service culture reputation every employee believes is worth defending.
  2. A customer service culture that can never seem to go from good to great, to world-class.

Sometimes, the answer is that obvious.

By jeff noel

No male on my Dad's side had lived past 60.